w569 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you hold over your data.
These cards summarise our approach in plain English. The full binding policy text follows below.
All personal data is stored with SSL encryption and access controls. We apply security measures appropriate to the sensitivity of the information held.
w569 does not sell, rent or trade your personal information to third parties for their own marketing purposes. Your data is used only to operate the Platform and meet legal obligations.
You have the right to access, correct, port and request deletion of your personal data. Submit requests via our in-platform Help Centre or support email.
We use cookies to improve platform performance and personalise your experience. You can manage non-essential cookies through your browser settings.
We retain personal data only as long as necessary for the purposes stated in this Policy or as required by applicable legal and regulatory obligations.
In the unlikely event of a data breach that poses risk to your rights, we will notify affected users and relevant authorities in accordance with applicable law.
This Privacy Policy ("Policy") describes how w569 ("the Platform", "we", "us", "our"), accessible at https://w569.cam, collects, processes, stores and protects the personal data of individuals ("User", "you", "your") who visit, register with or use any service offered on the Platform.
w569 is an English-language online gaming platform developed for the Pakistan market and other jurisdictions where access is not restricted. Our services include sports betting — with coverage spanning Pakistan Super League (PSL) cricket, ICC international tournaments, T20 leagues, English Premier League football and UFC — alongside a live casino, slots and instant-win products.
We take data protection seriously. This Policy is designed to be transparent about our practices so that you can make informed decisions about your personal data. Please read this Policy carefully. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.
For the purposes of this Policy, w569 acts as the Data Controller for personal data collected through the Platform. As Data Controller, w569 is responsible for ensuring that personal data is processed lawfully, fairly and transparently, and that appropriate technical and organisational measures are in place to protect it.
Where w569 engages third-party service providers — such as payment processors, identity verification services, customer support tools and analytics platforms — those parties act as Data Processors under contractual data-processing agreements that bind them to data-protection obligations consistent with this Policy.
The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address (city, province, country) | Account management, support communications, regulatory notices |
| Financial Data | Payment method details (wallet IDs, bank account references), transaction history, deposit and withdrawal amounts in PKR or crypto equivalent | Payment processing, AML compliance, fraud prevention |
| KYC Documents | Scanned copies of identity cards, passports, utility bills, bank statements | Identity verification, regulatory compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, click-stream data | Platform improvement, responsible-gambling monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support service delivery, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and platform notifications | Delivering relevant promotions only where consent is given |
We do not intentionally collect Special Category data (as defined under international data-protection frameworks) unless strictly required by a legal obligation or with your explicit consent.
We collect personal data directly when you:
We collect certain data automatically as you interact with the Platform, including through cookies, server logs and analytics tools. This covers technical data such as IP addresses, device identifiers, browser characteristics and session behaviour data.
We may receive personal data from third-party identity verification providers, payment processors, fraud-detection services and, where applicable, publicly available sources used to fulfil our anti-money laundering and sanctions-screening obligations.
w569 processes personal data on one or more of the following legal bases:
We use the personal data we collect for the following purposes:
We share personal data with carefully selected third-party service providers who process data on our behalf under binding contractual obligations. These include payment processors, identity and age verification providers, cloud infrastructure providers, customer support software vendors and analytics platforms.
We may disclose personal data to licensing authorities, financial intelligence units, law enforcement agencies or courts where required or permitted by applicable law, including in response to lawful requests, subpoenas or legal proceedings.
In the event of a merger, acquisition, restructuring or sale of all or part of w569's business, personal data held about users may be transferred to the acquiring entity as part of that transaction, subject to equivalent data-protection commitments.
w569 does not sell, rent, lease or trade your personal data to any third party for their independent marketing or commercial purposes.
w569 operates internationally, and your personal data may be transferred to, stored in or processed in countries other than your country of residence, including countries whose data-protection laws may differ from those of Pakistan.
Where such transfers occur, w569 ensures appropriate safeguards are in place — such as contractual clauses requiring the recipient to apply data-protection standards consistent with this Policy — to protect your personal data. By using the Platform, you acknowledge and consent to such transfers where necessary for the delivery of our services.
The Platform uses cookies and similar tracking technologies (pixel tags, local storage) to operate core functionality, remember your preferences and analyse Platform performance. The main categories of cookies we use are:
You can manage or disable non-essential cookies through your browser settings. Note that disabling functional cookies may affect certain Platform features. Marketing cookies can be opted out of through your account preference settings. Strictly necessary cookies cannot be disabled as they are required for the Platform to function.
w569 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law or regulation. The following general retention principles apply:
When data is no longer required, it is securely deleted or anonymised in a manner that prevents reconstruction of personal identity.
w569 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it holds. These include:
Subject to applicable law, you hold the following rights in relation to your personal data held by w569:
To exercise any of these rights, submit your request through the in-platform Help Centre or by emailing [email protected] (plain text — not a clickable link). We aim to respond within 30 days of receiving a valid request. Identity verification may be required before processing your request.
Some rights are subject to exceptions where processing is required to meet legal obligations or to defend against legal claims. We will inform you if an exception applies to your request.
The Platform is strictly for adults aged 18 and over, or the higher minimum age required under the operator's licensing conditions or the law of your jurisdiction. w569 does not knowingly collect personal data from individuals under the applicable minimum age.
If we become aware that personal data has been collected from an individual who is underage, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe a minor has registered should contact us immediately via the in-platform support channels.
The Platform may reference or integrate third-party services — such as payment processors or game providers — whose own privacy practices are governed by their respective privacy policies. w569 is not responsible for the privacy practices or content of such third parties.
Payment-provider names referenced on this Platform (including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, BTC and USDT) are cited as familiar payment references for Pakistani users. Their listing does not constitute affiliation, endorsement or a claim that those providers officially support gambling transactions.
w569 reserves the right to update this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date. Where practicable, we will notify registered users of significant changes via the contact details associated with their account.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgement and acceptance of the changes. If you disagree with any update, you should cease use of the Platform and may request account closure in accordance with the Terms & Conditions.
For any queries, requests or concerns relating to this Privacy Policy or the processing of your personal data, please contact us through the following channels:
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data-protection authority in the jurisdiction applicable to your circumstances. w569 is committed to working constructively with supervisory authorities to resolve concerns.
Our support team can help with data access requests, marketing opt-outs and account queries. Reach us via the in-platform Help Centre or visit our homepage to explore everything w569 has to offer.
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